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Axel Rewards is no more!
We know this will not be amongst our most popular changes, so please believe us when we say: the decision did not come easy and it is with huge regret that we announce the end of the Axel Rewards Program.
After nearly 2 years of Axel Rewards we have come to inevitable conclusion that our Rewards program and its expenses simply cannot be sustained based on its current promotional value. We've tried everything; cutting down cost, moved numbers around and everything we could come up with to be able to continue offering the points to our customers, but it's just not possible.
DON'T WORRY - YOUR POINTS ARE NOT LOST!
Within a few weeks we will be offering a chance to have all your collected points converted to a gift voucher instead. This means that you will be able to spend it on ANY item in the store - without exception! We will be giving 50 cent USD for every 1000 points you have on your account. The voucher that will be issued will NOT expire. You will need to fill out the simple form below to have your points converted (please allow for up up to 48 hours for the points to be issued). All additional points earning have ended effective immediately.
IT'S NOT ALL BAD NEWS! We have received your feedback and listened:
Effective immediately we have lowered the handling, routing and customs fee by 50% to just $1.99 per checkout (previously is was $4.99, then $3.99 and now just $1.99)! Within a months time this will be completely replaced by a "1st item, each additional item" cost that most online retailers also use. Simple and easy to understand, with no hidden cost or surprises.
We must acknowledge when mistakes are made and changes have to be put in place. It is important to stay humble and listen to our customers feedback and suggestions!
We feel most of our customers would like a no-nonsense, no bells and whistles, effective customer service, cheapest price possible approach to their shopping experience. This is what we will be working towards over the next few months. Removing the Axel Rewards and instead offer better overall pricing and postage rates are two of those steps.
I sincerely hope you will continue to stay on as a customer with PlanetAxel.com and I can truly say that your business is very much appreciated by everyone here!
With kindest regards,
Rasmus Christiansen
CEO, PlanetAxel.com
pmcordeiro escreveu:Os vouchers são 0.50$ por cada 1000 pontos. Eu já pedi para me converterem os pontos no vale e dá cerca de 5 dólares. Não é muito, mas já dá para os portes.
siebenburgen escreveu:pmcordeiro escreveu:Os vouchers são 0.50$ por cada 1000 pontos. Eu já pedi para me converterem os pontos no vale e dá cerca de 5 dólares. Não é muito, mas já dá para os portes.
Acabei de pedir agora, também vai dar 5 dólares.É melhor que nada.
nada mau 
pataia escreveu:
eu vou ficar com +- 20 dolares tambêm ja pedi para converter
pmcordeiro escreveu:pataia escreveu:
eu vou ficar com +- 20 dolares tambêm ja pedi para converter
20 dólares...
Andavas a juntar pontos para quê?
pmcordeiro escreveu:Já me creditaram os pontos. Deu 5.44$, ou seja 4 euros...
Dá para os portes.
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