Início
Foi a primeira vez que me aconteceu, quando fiz a pre-order estava a um preço depois quando saiu baixou mais de £2 e cobraram o preço da pre-order, o normal é cobrarem o preço correcto.Isto viola claramente as regras das pre-orders.
Pre-order Price Guarantee: order now and if the Amazon.co.uk price decreases between the time you place your order and the release date, you'll be charged the lowest price.
E-mail que recebi à pouco.
Hello Jose,
Thank you for contacting us at Amazon.co.uk about the price drop.
I've reviewed your order information details in our records and see you have placed an order for " Tucker & Dale vs. Evil [Blu-ray] " After looking into your order details I see the order has already entered into shipping process.
The order isn't currently in pre-order stage as the order was completed as per our records. However I understand your concern about the price drop.
As an exception I'd like to issue the price difference for title " Tucker & Dale vs. Evil [Blu-ray] "
I’ve requested a refund of GBP 2.29 to your payment card which should be processed within 2 to 3 business days. Please note, this does not include your bank’s processing time. You’ll see this amount credited on your next statement.
When the refund is completed, we'll send you an e-mail confirming the date, amount and payment details.
After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (http://www.amazon.co.uk/your-account). Completed refunds will appear at the bottom of an individual order summary page.
I have made a one-time exception to our standard policy.
I hope this solution is satisfactory. We appreciate your business and look forward to your next visit to our store.
Pre-order Price Guarantee: order now and if the Amazon.co.uk price decreases between the time you place your order and the release date, you'll be charged the lowest price.
E-mail que recebi à pouco.
Hello Jose,
Thank you for contacting us at Amazon.co.uk about the price drop.
I've reviewed your order information details in our records and see you have placed an order for " Tucker & Dale vs. Evil [Blu-ray] " After looking into your order details I see the order has already entered into shipping process.
The order isn't currently in pre-order stage as the order was completed as per our records. However I understand your concern about the price drop.
As an exception I'd like to issue the price difference for title " Tucker & Dale vs. Evil [Blu-ray] "
I’ve requested a refund of GBP 2.29 to your payment card which should be processed within 2 to 3 business days. Please note, this does not include your bank’s processing time. You’ll see this amount credited on your next statement.
When the refund is completed, we'll send you an e-mail confirming the date, amount and payment details.
After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (http://www.amazon.co.uk/your-account). Completed refunds will appear at the bottom of an individual order summary page.
I have made a one-time exception to our standard policy.
I hope this solution is satisfactory. We appreciate your business and look forward to your next visit to our store.
